Red Roof PLUS+ Galveston - Beachfront

You get what you pay for. When we arrived we could not access our room because the locking mechanism had failed and the door remained locked. It took about 25 minutes for them to get somebody to fix the door and let us in. This is a bare-bones room. Although it did have a mini-fridge & mini-microwave. The bathroom door is not level & the toilet took a bit to flush. It is a short five-minute walk to the beach. Overall comfortable, but do not expect much.

Stayed here for one night and it was great! When we checked in they upgraded up to a “beach front” room which was really nice! When we got to the room it smelled amazing and so clean! Beds and pillows are comfy as well. This place is less than 5 minutes from the beach and so close to many restaurants. I know where I’m staying the next time I’m in town!

First of all, this is not a beachfront hotel. There is no room on the property with a beach view, even in the photos online none of the rooms show an ocean view. This is very clearly a false advertisement. We paid extra for a room with an ocean view, and the manager, Victor, then argued with me saying we didn't purchase the more expensive room. Second, I was told I could not make a new reservation through a third-party booking site after my previous arrangements were expired. I pulled up Red Roof inn and found a lower price and I was told by the manager, Victor, that not only would I not be getting the room for the price listed, but that he was going to ignore Red Roof policy completely. According to policy, Red Roof will compensate one night if you find a better rate online. That's the Red Roof Reidypromise. Victor told me even if I was to fill out the waiver 24 hours in advance and do the paperwork he would still cancel my room. He seemed angry that I found a better rate. We wanted to stay an extra night and Victor told me we could not book through a third-party booking site for a rate of $109 because we already got two nights with the "cheaper" rate. He quoted me $150 for the same room. Mind you, our first two nights were not cheaper, they were elevated prices. Victor explained to me that even if Red Roof calls him about anything to do with this matter he would hang up. I am very upset with how unprofessional he was. We will never book with Red Roof again. This halted our vacation, as we had to abruptly pack our things up and move to a new hotel on the complete other side of the island. I I was told someone would reach out within 24 hours and the only one to reach out was Victor apologizing for berating my family and ruining our vacation. I have worked in guest services for a lot of years and I can honestly tell you this manager is not a good representation of your company and brand name.